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1 month notice of termination onlyImmediate demonstration
Free test drive with unlimited assistance Your virtual office in 7 modules : Enterprise portal
controlled sharing of files and information, internally as well as with your partners. Contact manager
your customers, prospects, suppliers, employees details, viewed on a need-to-know basis. On-line survey
development of a questionnaire, sent through email or deposed on your web site, tracking and automated production of statistics. WebMail
a mail that is reliable, user-friendly and accessible from anywhere. E-Mailing Fax-Mailing
automated bulk, yet customised, communication to selected segments of you contacts database. CRM
structured memorisation of any of your interactions with your customers and prospects. Calendar
your appointments, those of your collaborators and their windows of availability to better plan common tasks.

Oryanoo Quest conducts on-line surveys

An essential arm in your efforts to building customers loyalty, the Oryanoo on-line survey tool allows you to manage automated forms.

Oryanoo Quest is the ideal tool for your:

• Opinion surveys
• Satisfaction surveys
• Marketing campaigns
• Computerised registrations
• Prospecting campaigns
• Knowledge tests

Dispatched within an e-mail or installed on your web site, Oryanoo Quest allows for a regular dialogue with many of your professional relationships that are willing to express themselves on various subjects and also appreciate to receive feedback from their contribution. You may interrogate large audiences and obtain both quantitative and qualitative views of their answers.

Customer references :

• Areva
• Automobiles Peugeot
• Azzaro Parfums
• EDF
• Gaz De France
• IBM
• Lafarge
• Les Echos
• Mairie de Paris
• Microsoft
• Ordre National des Architectes
• Schneider Electric
• Total Fina Elf
• www.sncf.com

Very simple operating mode

• Steps 1: The respondent receives your invitation to the survey through an email.
• Steps 2: He/she accesses the survey just by clicking the link provides in the message.
• Steps 3: He/she answers the survey.
• Steps 4: Some time later, the respondent receives a report along with information on what actions will be taken and possibly a new questionnaire.

3 ways to operate:

1. Installed on your web site
2. In push mode
3. In manual capture mode

Oryanoo Quest is organised around 3 modules:

1. The survey creation module
2. The survey dispatch module
3. The survey results analysis module

Service provided on-line, following your registration

Oryanoo Quest is simple to implement as no particular piece of software goes on your workstation. Your survey tool is available from a secured space, accessible from anywhere you can connect to the Internet. It is made accessible to you after you have registered.

Surveys are invoiced on a monthly basis, for an amount depending on the number of respondents.

There is neither start-up nor termination fee.

Service is activated within 24 hours following receipt of your order.

Key features:

Economical

• Excellent results/costs ratio
• Cost and time saving, eliminating the need for certain meetings or reducing their duration

Collaborative

• Increase of the number of respondents
• All who have their words to say are welcome to do so

Reactive

• Extremely short response time
• Very short completion delay

Qualitative

• Structured dialogue, qualitative and quantitative
• Richness of speech, ideas, suggestions fed back

Oryanoo Quest installed on your web site:

This mode allows you to you use you web site as an interactive space open to your visitors.

Once your questionnaire is completed in your virtual office, you only need to insert a link to it on your web site so as to lead your visitors to your survey.

Oryanoo Quest used in push mode:

This mode allows you to invite individuals of your choice to answer your questionnaire.

The query tool from the Oryanoo contact manager allows you to define the profile of the respondents.

Then, the dispatch module will send an invitation to reply to each individual listed on the report. This email includes a message of your own and a link containing a key, unique to each recipient. Upon receipt of the email, the respondent just needs to click on the link to start completing the on-line questionnaire.

Oryanoo Quest used in manual capture mode:

This mode is suited for campaigns (prospecting, marketing, polling, ...) run by your sales force or your call centre.

The person on the phone calls the respondent and reads the script of the survey which in this mode is linked to the respondent's details in the contact manager. Answers to the questions are then manually input during the phone conversation.

Oryanoo Quest technical features:

Usage modes

• Installed on your web site
• In push mode
• In manual capture mode

Questionnaire editor module

• Questionnaire structure:
• Chapter (may start a new page if desired)
• question
• answers
• Answers types:
• Radio (multiple choice, unique response)
• Scroll list
• Radio table
• Check boxes (Multiple choices, multiple responses)
• Horizontal check boxes
• Numerical value
• Text field
• Email address
• Questionnaire parameters:
• Questionnaire title
• Languages:
• French
• English
• German
• Spanish
• Portuguese
• Additional languages on request
• Heading image
• Customisation of the visual identity parameters (colours, fonts, ...)
• Welcome page
• Thanks page
• Access rights (read / write)
• Questionnaire phases:
• Under construction / test
• Running
• Completed and closed

Results display modes

• Graphical report
• Responses per respondent
• Words counting for open questions analysis
• Export of data to Excel or OpenOffice
• Multiple respondents filtering

Security

• Reaction to any intrusion attempt, alert to the administrator and black listing of IP addresses.

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